Return and Refunds

At Hetriv LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund information below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for a return, the item must generally:

  • Be unused and in its original condition
  • Be in the original packaging, where applicable
  • Include any accessories, tags, manuals, or other items that came with the product
  • Not show signs of damage, misuse, or excessive wear

Certain products may not be eligible for return due to their nature, applicable laws, hygiene considerations, or other restrictions.

2. Non-Returnable Items

Some items may not be eligible for return, including:

  • Products that have been used, damaged, or altered by the customer
  • Items purchased as final sale, where clearly identified
  • Personalized or customized products, where applicable
  • Certain hygiene-sensitive or health-related products
  • Gift cards
  • Digital products or downloadable items, where applicable

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at hetriv15@gmail.com and provide:

  • Your order number
  • The name of the item you wish to return
  • The reason for the return
  • Photos of the product, if the item is damaged, defective, or incorrect

Please do not send products back to the return address shown on your package without contacting us first. We will provide return instructions when your return request is approved.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, customers may be responsible for the cost of return shipping.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may offer a replacement, replacement parts, store credit, or refund.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow additional time for your payment provider or financial institution to process and post the refund to your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be available, such as when an item is returned with missing components, signs of use, damage, or other conditions that reduce its value.

8. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, please:

  1. Check your bank or payment account again.
  2. Contact your payment provider or bank.
  3. If you still cannot locate the refund, contact us at hetriv15@gmail.com.

We will do our best to assist you in determining the status of your refund.

9. Exchanges

If you need to exchange an item, please contact us at hetriv15@gmail.com.

Depending on product availability and the reason for the exchange, we may provide an exchange, replacement, or another appropriate resolution.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

If an order has already shipped, you may need to follow our return process after delivery.

11. Policy Exceptions and Consumer Rights

This Return & Refund Policy does not limit any rights you may have under applicable consumer protection laws. Where applicable law provides rights that are more favorable to you than the terms of this policy, those legal rights will apply.

12. Contact Us

If you have any questions about returns or refunds, please contact us:

Hetriv LLC
30 N Gould St #49989
Sheridan, Wyoming 82801
United States

Email: hetriv15@gmail.com

We appreciate your business and are committed to providing a positive shopping experience.