Shipping Policy
At Hetriv LLC, we work to process and deliver your orders as quickly and reliably as possible. Please review the information below for details about our shipping process.
1. Order Processing
Orders are processed after your payment has been successfully received and verified.
Please allow 1–3 business days for order processing before your order is shipped.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
2. Shipping Times
Delivery times vary depending on your location, the shipping method selected, product availability, and the carrier handling your package.
Estimated delivery times provided at checkout or in your shipping confirmation are estimates and are not guaranteed.
Unexpected delays may occur due to weather, carrier disruptions, customs processing, holidays, incorrect address information, or other circumstances outside our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.
4. Order Tracking
When tracking information is available, it will be provided to you by email after your order has shipped.
Please allow some time for the carrier's tracking system to update after the shipping label has been created.
If your tracking information has not updated for an extended period, please contact us for assistance.
5. Incorrect or Incomplete Shipping Information
Please make sure your shipping information is accurate and complete when placing your order.
If you provide an incorrect or incomplete shipping address and the package is returned, additional shipping charges may apply for reshipment.
Once an order has been shipped, we may not be able to change the shipping address.
6. Lost, Stolen, or Damaged Packages
If your package is marked as delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier.
For packages that appear to be lost or significantly delayed, please contact us and we will do our best to assist you.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product when appropriate.
7. Delays Beyond Our Control
Hetriv LLC is not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier delays, customs delays, strikes, holidays, incorrect addresses, or other unforeseen events.
We will, however, make reasonable efforts to assist you in resolving shipping issues.
8. International Shipping
If international shipping is offered for your order, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are determined by the destination country's authorities and are generally not included in the product price or shipping charge unless specifically stated at checkout.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
9. Contact Us
If you have questions about your order or shipping, please contact us:
Hetriv LLC
30 N Gould St #49989
Sheridan, Wyoming 82801
United States
Email: hetriv15@gmail.com
Please include your order number in your message so we can assist you as quickly as possible.