Shipping policy
Last updated: October 21, 2026
Thank you for shopping with Hetriv. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed within 1β3 business days (excluding holidays).
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Estimated delivery within the United States is 5β10 working days after your order ships. Working days exclude weekends and holidays. Order processing takes 1β3 business days and is additional to delivery time. Delivery times are estimates, not guarantees. Carrier delays, weather, customs processing, holidays, incorrect address information, and other events outside our control may affect delivery.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinationsWe currently deliver only within the United States. Orders may ship from suppliers located outside the United States. Orders shipped from outside the United States may be subject to customs processing and delays. Β Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & CancellationsYou may request cancellation before your order is marked as fulfilled in Shopify. Once your order is marked as fulfilled, cancellation requests are no longer accepted. Submitting a cancellation request does not automatically cancel your order; we will confirm the outcome by email. To request cancellation, email enquiries@hetriv.com as soon as possible. Address changes may be possible before shipment; once an order is in transit, we cannot modify it.Β Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at enquiries@hetriv.com.